Refund policy

Return & Refund Policy
At Zyva, customer satisfaction is important to us. If you’re not fully satisfied with your purchase, we’re here to help. Please read the policy below to understand our return and refund process.
Return Eligibility
Products are eligible for return if they are unused, unwashed, and in their original condition with all tags, packaging, and accessories intact. Items showing signs of use, damage, or alteration may not be accepted for return.
Return Timeframe
You may request a return within 2 days  of receiving your order. Return requests submitted after this period may not be eligible.
How to Initiate a Return
To initiate a return, please contact us at care.zyva01@gmail.com with your order number and reason for return. Our support team will guide you through the next steps.
Refund Process & Timing
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed , and the amount will be credited back to your original payment method. Bank processing times may vary.
Exchange Options
If you received an incorrect, damaged, or defective item, we offer an exchange, subject to product availability. Please reach out to us within 2 days of delivery to arrange an exchange.
Damaged or Defective Products
If your order arrives damaged or defective, please notify us within 2 days of receiving the product, along with clear photos or videos. We will arrange a replacement or refund at no additional cost to you.
Non-Returnable Items
Certain items are not eligible for return or refund, including:
Items marked as final sale
Gift cards
Personal care or hygiene products (if applicable)
Products damaged due to misuse or negligence

There will be flat 19 rs charges for refund .